Terms and Conditions
Updated March 2023
Meaning of Key Words
“We”, “us, “our”, means Brothers Awareness Emporium
“You”, “your” means the person ordering products under these terms and conditions.
“Working days” means all days other than Saturdays, Sundays, and Public Holidays.
“Product” means the product or products you have ordered from us.
About Brothers Awareness Emporium
We are operated and managed by Brothers Awareness Emporium Ltd, 37 Witt Road, Fair Oak, Eastleigh, Hampshire SO50 7FN.
Registered in England and Wales: number 14693234
The Agreement (Contract) Between You and Us
We charge your payment card, PayPal or Gift Card with the total cost of the items we’re sending you and any delivery fees.
The contract between us is only created once we send you the products you ordered, and not before. It means we have accepted your offer and fully communicated this to you.
You may cancel any order prior to the point at which we email you to confirm dispatch of your order.
Though we check our system frequently to try to avoid errors, things can occasionally go wrong with the ordering process. If we make a mistake, we will do our best to put things right as quickly as we can, with as little inconvenience to you as possible. We do however reserve the right to cancel any order for any reason at any time prior to dispatch, for example (but not limited to) where there is an obvious material mistake in the price or product information.
All orders are made subject to these terms and conditions.
Customer Service
We aim to give you outstanding service. If you have any comments or complaints, contact our Customer Services team at
Availability of Products
We update our availability information regularly but occasionally a product may run out between updates.
We do our best to dispatch your products within the lead time shown on the product page when you order. If this is not possible, your order will be sent out as soon as the goods become available. If we can’t supply your order within 30 days, we will cancel the order – except for products that have not been published or released yet.
The dispatch and delivery times shown are approximate and delays can sometimes occur. Delivery times are based on Working days (Monday-Friday, excluding Public Holidays).
We will email you as soon as your order is ready to be dispatched.
Age Restrictions
You must be over 18 to use Brothers Awareness Emporium. By placing an order, you confirm that you are at least 18 and legally capable of entering a binding contract. When you place an order, this means you are aware of any age restrictions on the products and agree that you are old enough to buy them.
For products which require age verification before purchase, our system will run a check using the customer’s name and date of birth, or their credit card or PayPal account, to confirm that they are above the legal age to buy them. WHSmith cannot sell age verified items to any customers who fail this check.
Delivery Restrictions
PO Box addresses: in some instances, we may not be able to deliver parcels to PO Box address – we will let you know if there is an issue.
We make every effort to ensure the prices on our website are correct, but we can sometimes make a mistake. If we notice a price mistake before we dispatch something you have ordered, we will ask if you want to pay the correct price or cancel your order. If we do not hear from you, we will cancel your order. We reserve the right to change prices listed without notice. All orders for products are subject to availability. We reserve the right to refuse to supply to any individual or company.
Promotions and Discounts
All promotions are subject to availability. Prices and promotions change a lot online. We will always charge you the price we gave you when you placed your order, even if a promotion is subsequently withdrawn.
Payment Details
All product prices and delivery charges are shown in UK pounds sterling.
We accept payment by Credit Cards, Debit Cards, PayPal and Brothers Awareness Emporium gift cards.
We charge for all the items and delivery fees when you place your order.
If we are unable to fulfil the order, we will refund you to the payment type you used.
Cancelling Orders
You can cancel Brothers Creative Emporium orders under 2 different circumstances:
1. Cancellation before we have instructed our warehouse to pick the item(s) and send them to you.
2. You can cancel any order for any reason if your cancellation reaches us before we have emailed you confirmation that the products have been dispatched.
You will need to contact our Customer Services Team to request a cancellation. Email
Faulty or misdescribed goods
You should inspect any product(s) you purchase from the website as soon as you can after delivery and notify us if you consider they are defective as soon as possible. If a product is incorrect, faulty, or defective you are entitled to either:
During the first 5 days after the delivery date;
  • Ask us to reimburse the price paid for the relevant product(s) to the credit, or debit or gift card used to purchase the goods.
  • Ask us to supply replacement product(s) free of charge.
If you are sending something back that’s faulty or incorrect due to our error, we will refund the return postage costs to your payment card, but not in other circumstances.
You have statutory rights against us and any warranty applicable to an item is additional to those rights. You can also obtain free legal advice on your statutory rights in relation to faulty or misdescribed goods from Trading Standards or your local Citizens Advice Bureau. Our Customer Service Team will also be able to advise you – call them on 07375 502571 or email on
Limitation of Liability
If either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
Nothing in these Terms shall exclude or limit our liability for:
death or personal injury resulting from our negligence;
death, personal injury or damage to property caused by a defective Product;
fraud or fraudulent misrepresentation;
breach of the term implied by section 12 of the Sale of Goods Act 1979;
breach of the terms implied by sections 9, 10 and 11 of the Consumer Rights Act 2015 (that Products we sell will: (a) correspond with any description we provide; (b) be fit for purpose and (c) be of satisfactory quality);
breach of the terms implied by section 2 of the Sale of Goods and Services Act 1982 (that you will have quiet possession of Products you purchase and that Products you purchase will be free from encumbrances).
Subject to the above, our total liability to you for all and any damages, losses, and causes of action shall not exceed the total of the amount paid by you, if any, for accessing the website, purchasing the products and/or using the services provided via the website and any foreseeable consequential loss or damage you may incur as set out above.
If you need more information about what the laws referred to say, please contact us. Depending on your question we may suggest that you obtain free legal advice from Trading Standards or the Citizens Advice Bureau (Citizens Advice Consumer Services).
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
If any invalid, unenforceable or illegal provision of these terms would be valid, enforceable, and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
Governing Law
These terms and conditions and any contract between us are governed by English Law and we both agree to the non-exclusive jurisdiction of the English Courts.
Statutory Rights
Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards department or Citizen’s Advice Bureau.
Brothers Awareness Emporium and/or their respective suppliers make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature, details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, “as is” and without warranty of any kind.
All product(s) are ordered subject to availability, and prices quoted by are subject to change. Should a price change outside the guidelines we will contact you by email and ask if you wish to proceed. You will have no obligation to purchase the product(s) at the new price quoted.
We reserve the right not to sell to customers for re-sale purposes.
Prices advertised online by are valid only when purchasing items from Prices may differ from those advertised by other parts of the Brothers Awareness Emporium.

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